Emotional Intelligence:  Twice the Power of IQ

What is Emotional Intelligence (EQ)?

“Emotional intelligence is the ability to use emotions effectively; blending thinking and feeling to make wise decisions.”
- Josh Freedman, Six Seconds, 2005

What EQ is Not . . . “Being nice,” “Being emotional”, Personality, The opposite of IQ

Why does EQ matter?   see RESOURCES - The Business Case for Emotional Intelligence

EQ has twice the power of IQ to predict performance. EQ is also a better predictor of performance than employee skill, knowledge or expertise.

Emotions can make or break trust, loyalty and the ability to produce desired results.  Current research indicates that leaders with a strong EQ are more ethical and create workplaces where people can excel.  EQ is strongly linked through research to the following critical outcomes for work and life success:

SUSTAINING HIGH PERFORMANCE	MAKING BETTER DECISIONS	INCREASING CRITICAL SALES SKILLS
SUPERIOR LEADERSHIP	BETTER RELATIONSHIPS (TRUST)	BETTER HEALTH LIFE SATISFACTION

Leadership and Financial Performance: The Bottom Line Perspective

“Numerous studies explore the financial implication of emotional intelligence; particularly how higher EQ leaders produce more powerful business results. One such study tested 186 executives on EQ and compared their scores with their company’s profitability; leaders who scored higher in key aspects of emotional intelligence (including empathy and accurate self-awareness) were more likely to be highly profitable.”

“managers high in emotional intelligence outperformed others in terms of increased guest satisfaction, lower turnover, and 34% greater profit growth”

“…higher EQ scores predict higher performance in ethics” “the positive mood of the leader positively influenced group members at both the individual and collective level”

“project managers… with higher EQ linked to improved teamwork and more effective handling of conflict”

“leaders who created more positive climate had more revenue as well as increased growth”
 

Sales and Customer Service

“Emotional intelligence skills seem to drive both the relationship aspects of sales, and the internal focus and drive of top sales performance. So the emotional skills of people in your organization have a profound effect on the relationship between the organization and its customers.”

Increases profitability and reduces costs associated with turnover, absenteeism, and low performance.

Star Performance and Retention

EQ scores… predict over 58% of the variation in critical professional and personal success factors”

“when asked what sets superior performers apart, participants identified emotionally intelligent competencies 44% of the time and cognitively intelligent competencies 19% of the time”

“emotional intelligence is predictive of stress management”

EQ applications for schools - RESOURCES - The Case for EQ in our Schools

Improves personal and social competencies.
Results in better school attendance, higher grade point averages, and higher academic achievement.
Decreases antisocial behavior and aggression, results in fewer serious discipline problems and school suspensions.

EMOTIONS DRIVE PEOPLE :: PEOPLE DRIVE PERFORMANCE